Our Expertise
Management
The management Madeleines will help your team work better together. From developing active listening skills to encouraging initiatives and stimulating innovation, the Madeleines focus on creating reflexes that will improve the quality and efficiency of the team.
Change Management
• How to announce and communicate change?
• How to initiate change?
• How to drive change?
• How to deal with hostility to change?
Leadership Skills
• How to give positive/negative feedback?
• How to stimulate new ideas and promote initiatives?
• How to motivate and support a team?
• How to manage crisis and conflict?
Team Building
• How to improve communication within the team?
• How to develop solidarity and cohesion in a team?
• How to ensure transversal flows of information?
• How to capitalise on strong suits?
Personal Development
• How to listen better?
• How to prioritise and manage your time efficiently?
• How to dare and think outside the box?
• How to speak in public?
Business Development
The business development Madeleines will help you improve the outcome of your proposal and the quality of the relationship with your clients. From finding the right arguments to dealing with an unhappy customer, to closing the sale, the Madeleines enable to memorise the right course of action without thinking about it.
Prospection
• How to identify and reach the right target?
• How to get the most out of the discovery phase?
• How to ensure a successful proposal?
Negotiation
• How to set the appropriate environment?
• When to use the right arguments?
• How to resist pressure?
Switch
• How to understand the prospect mindset?
• How to get a prospect to switch service provider?
• How to seal the deal?
Client Relationship
• How to build lasting customer loyalty?
• How to deal with a difficult client?
• How to deal with an unhappy client?